Types of data we collect and how we obtain it
We obtain information about you when you disclose it to us in the course of using our services, such as:
your name and email address when you register a user account
any profile data you share with us, including profile pictures, gender, marital status, interests, preferences, feedback, survey responses, etc.
information shared with us when you contact us for assistance or support
your billing information when you subscribe to any of our paid services and transaction records of payments made to or from you in relation to such services
your marketing and communications preferences, which include your preferences about receiving marketing from us or third parties, and the ways in which you prefer to be contacted
any information you share when you upload content to a website hosted by us
We collect contact information when you communicate with us through certain channels of communication, such as:
your email address when you communicate with us through email
your mailing address when you communicate with us by post
your social media handle when you communicate with us via social media
We gather technical information relating to you when you use our services, such as:
your internet protocol (IP) address
records of when you logged in or logged out of your account
We also collect technical information aggregated from all our users, such as:
browser type and version
time zone, country, and city
operating system and platform
user demographics and statistical data
other aggregated data about the devices and software used to access our website and services.
We may also obtain information about you where it is publicly available, or where required or permitted by law.
How we use data
We only use your personal data where permitted by law.
Most commonly, we will use your personal data to perform a contract entered into with you, where it is necessary for our legitimate interests (or those of a third party), and your interests and fundamental rights do not override those interests, and/or where we need to comply with a legal obligation.
This includes the following general purposes:
register you as a user and/or customer, including creating your user account
providing support or assistance to you and responding to your queries
processing and managing your payments, fees, and charges, and collecting and recovering money owed to us, if you subscribe to our paid services
providing you with marketing or other communications in accordance with your preferences
responding to your messages by email, post, social media, or other channels of communication
managing our relationships with you, such as notifying you about changes to our services, updates to the terms and conditions of any service, or asking you to leave a review or participate in a survey, participate in competitions or lucky draws
administering and protecting our business and the services, troubleshooting, data analysis, testing, system maintenance, support, reporting, hosting data, and other functions
delivering this website and other websites hosted through us
We will only use your personal data for the purposes for which we collected it unless required or permitted by law.
If you have elected to receive advertising messages from us, we will direct relevant advertisements to you and make suggestions or recommendations to you about goods or services that may be of interest to you.
Aggregated technical information
How we share data
TypeStack may share your personal data from time to time as detailed below. We take reasonable measures to ensure that third parties with whom we collaborate protect your personal data.
TypeStack does not sell your personal data.
Integration with third parties
TypeStack integrates with third-party platforms to provide you with a seamless range of features and services. Where you request integrations with third parties, we may share data with them as required to facilitate and give effect to the integration.
By using our services, you consent to the transfer and storage of your data on our servers. From time to time, TypeStack may also use third-party vendors and hosting partners to store data. By using our services, you also agree to us sharing data from you with our third-party vendors and hosting partners so that we can provide you with our services.
TypeStack relies on third-party vendors for infrastructure, professional advice, and other critical aspects of its business operations. TypeStack has vendor selection processes in place to assess vendors for the suitability, including in relation to how vendors handle personal data. Ghost Foundation ensures that it has legally binding arrangements with vendors to ensure that personal data disclosed to vendors is protected to the same standards that TypeStack itself offers, and in compliance with all applicable personal data protection laws.
Disclosures required by law
TypeStack may disclose your personal data under special circumstances, such as where required by any applicable law or regulation, or when your actions violate the Terms of Service.
You may withdraw your consent to our use of your personal data at any time. However please note that we collect personal data where we believe it is necessary to provide you with our services. Accordingly, if you withdraw your consent to our use of your personal data, we may not be able to provide such services to you.
For example, if you withdraw your consent to our use of your billing information, we will be unable to process payments from you. Consequently, we will not be able to offer you our paid services, and any paid services you have with us will be cancelled.
Access and correction of your personal data
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. You may request access to your personal data, and correction of incomplete or inaccurate personal data, at any time.
Retention of personal data
TypeStack retains your personal data (i) where necessary to fulfil the purposes for which we collected it; (ii) where necessary for business or legal purposes; or (iii) where required or permitted by law.